Tag: Case Study

digital health equity
Case Study

Hospital advances health equity by improving language interpretation services

CUSTOMER SUCCESS STORY – A NY-based hospital replaced a cumbersome process to deliver audio-only language interpretation services to day surgery patients by adding LanguageLine to 30 bedside tablets. Now, in just a few clicks, patients and clinicians readily access live interpreters via video. “This has been instrumental in helping us improve patient experience and caregiving,” said the project’s lead.

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Case Study

Tablet Technology Creating Educated Patients at Discharge

THE WELLNESS NETWORK – “The tablet is straightforward and user friendly. Our patients are normally in their sixties, seventies, or eighties, so they need an easy platform. The tablets are very well received by staff and patients alike. It’s very rare that we get feedback that a patient can’t figure out how to use the tablet, even if it’s their first time.” – COI Operations Manager

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Case Study

St. Luke’s Cardiac Patients Adopt Tablet-Based Education Solution

THE WELLNESS NETWORK – (T)he nursing staff had been using late-model televisions and VHS tape to help educate patients. “We would wheel these big TVs into the rooms and pop a tape in.” According to metrics, . . . the tablets experienced more than a thousand interactions, over the 90-day pilot period. (S)taff members remark(ed,) it was “great for patient education,” “easy to use,” and worked for “patients with a low reading level.” (T)he average patient rat(ed) the tablet experience as a 9 on a scale of 1-10.

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