Tag: Case Study

Case Study

Enhancing the Peri-op Experience for Surgical Patients and Their Caregivers

Proactive use of evidence-based education is an essential component of ERAS protocols. Communication throughout the preoperative process can help improve learning as well as emotional wellbeing and patient experience. Read this case study to learn how a New York ambulatory surgery center that performs 3,000+ surgeries per month is leveraging Equiva’s platform to make important information and resources more readily available to patients and loved ones at critical touchpoints across the surgical journey.

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Case Study

MN nonprofit launches Affordable Connectivity Program oncology initiative to reach medically underserved

CUSTOMER SUCCESS STORY – Gilda’s Club Twin Cities, the Minneapolis-based Cancer Support Community network partner, is using Equiva ACP Connect to enroll qualified individuals in the Affordable Connectivity Program and make digital cancer support resources remotely available to at-risk, under-connected populations via at-home, broadband-enabled tablet devices.

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Case Study

Northwell improves patient experience by expanding bedside digital engagement

CUSTOMER SUCCESS STORY – “We continue to find new opportunities to build on our Equiva platform to enrich the patient experience. It’s rewarding to see staff realize the value of this technology to enhance their work, to make so many resources available at patient fingertips, and to align interfaces to specific population needs,” said the patient experience manager at North Shore University Hospital.

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digital health equity
Case Study

Hospital advances health equity by improving language interpretation services

CUSTOMER SUCCESS STORY – A NY-based hospital replaced a cumbersome process to deliver audio-only language interpretation services to day surgery patients by adding LanguageLine to 30 bedside tablets. Now, in just a few clicks, patients and clinicians readily access live interpreters via video. “This has been instrumental in helping us improve patient experience and caregiving,” said the project’s lead.

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Case Study

Tablet Technology Creating Educated Patients at Discharge

THE WELLNESS NETWORK – “The tablet is straightforward and user friendly. Our patients are normally in their sixties, seventies, or eighties, so they need an easy platform. The tablets are very well received by staff and patients alike. It’s very rare that we get feedback that a patient can’t figure out how to use the tablet, even if it’s their first time.” – COI Operations Manager

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Case Study

St. Luke’s Cardiac Patients Adopt Tablet-Based Education Solution

THE WELLNESS NETWORK – (T)he nursing staff had been using late-model televisions and VHS tape to help educate patients. “We would wheel these big TVs into the rooms and pop a tape in.” According to metrics, . . . the tablets experienced more than a thousand interactions, over the 90-day pilot period. (S)taff members remark(ed,) it was “great for patient education,” “easy to use,” and worked for “patients with a low reading level.” (T)he average patient rat(ed) the tablet experience as a 9 on a scale of 1-10.

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