CUSTOMER SUCCESS STORY – Gilda’s Club Twin Cities, the Minneapolis-based Cancer Support Community network partner, is using Equiva ACP Connect to enroll qualified individuals in the Affordable Connectivity Program and make digital cancer support resources remotely available to at-risk, under-connected populations via at-home, broadband-enabled tablet devices.
CUSTOMER SUCCESS STORY – Learn how a safety net hospital is overcoming communication challenges with its Medicaid post-discharge transition to home program. A unique model enables them to quickly and inexpensively coordinate ACP enrollment and provide each patients with a tablet device configured with its own resources for targeted care management.
CUSTOMER SUCCESS STORY – “We continue to find new opportunities to build on our Equiva platform to enrich the patient experience. It’s rewarding to see staff realize the value of this technology to enhance their work, to make so many resources available at patient fingertips, and to align interfaces to specific population needs,” said the patient experience manager at North Shore University Hospital.
CUSTOMER SUCCESS STORY – A NY-based hospital replaced a cumbersome process to deliver audio-only language interpretation services to day surgery patients by adding LanguageLine to 30 bedside tablets. Now, in just a few clicks, patients and clinicians readily access live interpreters via video. “This has been instrumental in helping us improve patient experience and caregiving,” said the project’s lead.
THE WELLNESS NETWORK – “The tablet is straightforward and user friendly. Our patients are normally in their sixties, seventies, or eighties, so they need an easy platform. The tablets are very well received by staff and patients alike. It’s very rare that we get feedback that a patient can’t figure out how to use the tablet, even if it’s their first time.” – COI Operations Manager
THE WELLNESS NETWORK – (T)he nursing staff had been using late-model televisions and VHS tape to help educate patients. “We would wheel these big TVs into the rooms and pop a tape in.” According to metrics, . . . the tablets experienced more than a thousand interactions, over the 90-day pilot period. (S)taff members remark(ed,) it was “great for patient education,” “easy to use,” and worked for “patients with a low reading level.” (T)he average patient rat(ed) the tablet experience as a 9 on a scale of 1-10.
PEDIATRIC DIABETES JOURNAL –Preliminary data from researchers at Hackensack University Medical Center and Hackensack Meridian School of Medicine has shown that the use of tablet technology in the education of Type 1 DM patients has led to in better HbA1c improvement, less hypoglycemia and less phone calls to office.
