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MEETH: Improving language interpretation

Northwell hospital advances health equity by improving language interpretation services

CUSTOMER SUCCESS STORY – A NYC hospital replaced a cumbersome process to deliver audio-only language interpretation services to day surgery patients by adding LanguageLine to 30 bedside tablets. Now, in just a few clicks, patients and clinicians readily access live interpreters via video. “This has been instrumental in helping us improve patient experience and caregiving,” said MEETH’s project lead.

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Check out our new educational offering

The delivery of patient education resources via mobile apps can bolster digital engagement to help healthcare organizations improve clinical and financial outcomes, advance relationships with patients and drive new customer acquisition. Explore insights into the value of digital engagement to support patient education and review five key concepts to consider when evaluating mobile apps for teaching.
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Engage with healthcare digital signage
Press Release

Equiva’s digital signage solution enables new approaches for healthcare organizations to engage patients, visitors, employees

NEWS RELEASE – Equiva enables HCOs to deliver digital signage featuring educational, informational and promotional content to support strategic customer and patient engagement initiatives – quickly, flexibly, affordably and securely. With Equiva, you deploy and manage digital signage infrastructure in a more cohesive and cost-effective way.

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News Article

Mount Sinai and Equiva push the frontiers of patient engagement

SAMSUNG INSIGHTS – Dr. Shemesh and his team created a program that provided tablet devices to patients and families who needed to keep in close contact with their medical teams at Mount Sinai. “Because we were sending devices to homes, we really needed them to work right out of the box,” he said. “After thousands of patient interactions, we’ve had only six help deck calls. It’s astounding.” Mount Sinai, Equiva and Samsung are at the forefront of this innovation, working on use cases that are completely new.

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Press Release

HCOs use Mobile Connect to affordably deliver patient cohort-specific education and resources via mobile app

NEWS RELEASE – Mobile Connect enables healthcare organizations to securely deliver mobile apps to patients and their loved ones, with flexibility to easily configure the app to meet population needs. “We’re pleased to provide digital offerings across care environments, especially to meet personalized needs of individuals at home and on the go,” said Equiva CEO Nir Altman.

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Beyond Patient Education and PTX: Moving to Health Relationship Management

As patient education has evolved, it’s dovetailed with initiatives to improve patient experience and engagement. What’s next? In this Equiva-hosted webinar, we’ll review key concepts for organizations to consider in moving beyond “engagement” toward a more robust model that mobilizes individuals toward intelligent actions. — CLICK “READ MORE” TO VIEW RECORDED WEBINAR —

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News Article

Mount Sinai improves patient experience with bedside tablets

SAMSUNG INSIGHTS – Patients can now pick up a bedside tablet for access to medical records and answers to questions. Two years into the bedside tablet program, Mount Sinai has improved HCAHPS scores and decreased readmissions. “If we create a full ecosystem where the staff and the patients feel engaged with one another using technology as the platform, we can get to the next level.”

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Press Release

Equiva’s new healthcare kiosk solution empowers real-time patient and customer satisfaction measurement at point of care

NEWS RELEASE – Adding to its suite of engagement solutions, Equiva unveiled a kiosk offering. The solution measures satisfaction at point of care, during wait times or before leaving a department or facility. Chilmark Researchers say CXOs should align point-of-care survey solutions with short- and long-term strategies for improving overall patient experience.

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