Equiva Case Studies

Enhancing the Peri-op Experience for Surgical Patients and Their Caregivers

Proactive use of evidence-based education is an essential component of ERAS protocols. Communication throughout the preoperative process can help improve learning as well as emotional wellbeing and patient experience. Read this case study to learn how a New York ambulatory surgery center that performs 3,000+ surgeries per month is leveraging Equiva’s platform to make important information and resources more readily available to patients and loved ones at critical touchpoints across the surgical journey.

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Northwell improves patient experience by expanding bedside digital engagement

CUSTOMER SUCCESS STORY – “We continue to find new opportunities to build on our Equiva platform to enrich the patient experience. It’s rewarding to see staff realize the value of this technology to enhance their work, to make so many resources available at patient fingertips, and to align interfaces to specific population needs,” said the patient experience manager at North Shore University Hospital.

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digital health equity

Hospital advances health equity by improving language interpretation services

CUSTOMER SUCCESS STORY – A NY-based hospital replaced a cumbersome process to deliver audio-only language interpretation services to day surgery patients by adding LanguageLine to 30 bedside tablets. Now, in just a few clicks, patients and clinicians readily access live interpreters via video. “This has been instrumental in helping us improve patient experience and caregiving,” said the project’s lead.

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Tablet Technology Creating Educated Patients at Discharge

THE WELLNESS NETWORK – “The tablet is straightforward and user friendly. Our patients are normally in their sixties, seventies, or eighties, so they need an easy platform. The tablets are very well received by staff and patients alike. It’s very rare that we get feedback that a patient can’t figure out how to use the tablet, even if it’s their first time.” – COI Operations Manager

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St. Luke’s Cardiac Patients Adopt Tablet-Based Education Solution

THE WELLNESS NETWORK – (T)he nursing staff had been using late-model televisions and VHS tape to help educate patients. “We would wheel these big TVs into the rooms and pop a tape in.” According to metrics, . . . the tablets experienced more than a thousand interactions, over the 90-day pilot period. (S)taff members remark(ed,) it was “great for patient education,” “easy to use,” and worked for “patients with a low reading level.” (T)he average patient rat(ed) the tablet experience as a 9 on a scale of 1-10.

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Blog

Why healthcare needs a digital health hub – part 2

BLOG – Part two of this blog post explores work from Australian researchers who describe the concept of a web-based personal digital health “hub” for integrated patient care. Their focus: to improve education, service integration, data exchange and engagement of all stakeholders including patients and healthcare providers.

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Blog

Why healthcare needs a digital health hub

BLOG – What is the term “digital health hub” mean in today’s healthcare ecosystem? Can it improve education, service integration, data exchange and engagement of all stakeholders including patients and healthcare providers?” Does it support today’s efforts to advance health equity?

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Blog

Is healthcare ready for a Super App?

BLOG – Rather than being built to do one thing well, super apps have power to fire up many offerings in a single, stand-alone environment. They’re gaining traction in Asia. And Elon Musk recently discussed the concept in his dealings with Twitter. What could and should a healthcare super app look like and how might it bring value to our industry’s ecosystem?

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Blog

What brave new worlds are in store for digital health?

BLOG – Based on Images from the James Webb Space Telescope, NASA suggests we’re beginning a new era in astrophysics and space exploration. Data arrives daily from the telescope located 1.5 million kilometers from earth. Within hours, scientists are analyzing this data, crafting and interpreting images, developing hypotheses, and publishing research. What will come in the decade ahead as JWST provides countless insights into our universe? In parallel, consider the abundant advances we’ve made in digital health in the past decade. Innovation is indeed alive and well – and offers promise to advance health equity, improve health outcomes and reduce healthcare costs.

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Blog

What Ubuntu could mean for health equity

BLOG – The amount of progress our industry has made with digital health advances is quite amazing. Yet, I am struck by the possibilities to make further advances in the context of Ubuntu. Ubuntu is not a complete solution, rather a place to start to find a certain type of peace within ourselves in all of this chaos.

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digital health equity
Blog

What is healthcare equity? How will digital make an impact?

BLOG – An article from authors at Tulane University provides a solid overview of concepts related to healthcare equity. Healthcare leaders must keep pushing for equity. In order to tip the scales, digital solutions must be readily accessible, extremely easy to use, and affordable.

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digital health equity
Blog

Improving language interpretation: How one hospital uses a tablet-based app

BLOG – A patient experience team discovered that language interpretation services could be easily added to Equiva-powered tablets used in all pre-op and post-op patient bays. “With this technology, we have no excuse to be delayed due to language barriers. The solution plays a critical role in helping us care for patients and it can even be lifesaving,” said the hospital’s manager of patient experience.

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Blog

Language as a barrier to health: What Equiva’s doing to address this issue

BLOG – “To make the most of contracts with interpreter services, executive leaders should choose a company that offers enough skilled translators for their primary languages of need. These interpreters should provide video and/or audio services as well as the ability to translate written documents. Meanwhile, all clinical care providers and administrative staff should be equipped with tablets and/or smartphones to use for video and audio calling at the point of care.”

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Equiva Health Relationship Management
Blog

Welcome to Equiva’s new blog

BLOG – As our organization has grown, we’ve identified new opportunities to support our customers in advancing their digital health, patient engagement and consumer experience initiatives. We’re pleased to introduce our new blog where we’ll share insights and perspectives on the issues, trends and topics shaping the healthcare industry.

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