MEETH: Improving language interpretation

Northwell hospital advances health equity by improving language interpretation services

Share This Post

Share on facebook
Share on linkedin
Share on twitter
Share on email

Manhattan Eye, Ear & Throat Hospital Leverages Tablets To Improve Language Interpretation Services For Pre- And Post-Operative Patients

A NYC hospital replaced a cumbersome process to deliver audio-only language interpretation services to day surgery patients by adding LanguageLine to 30 bedside tablets. Now, in just a few clicks, patients and clinicians readily access live interpreters via video. “This has been instrumental in helping us improve patient experience and caregiving,” said Kerry Donohue, MSN, RN, manager of patient experience and culture leaders at Northwell Health’s Manhattan Eye, Ear & Throat Hospital.

With the tablet-based LanguageLine offering in place, MEETH staff is now spending time previously used for landline phone set-up to focus on other priorities. “In just two touches, real-time language interpretation is available on-demand via video,” said Donohue.

Read the cast study to learn more about MEETH’s challenges, solution, approach and results

Download Case Study (pdf)

Subscribe To Our Newsletter

More To Explore

MEETH: Improving language interpretation
Case Study

Northwell hospital advances health equity by improving language interpretation services

CUSTOMER SUCCESS STORY – A NYC hospital replaced a cumbersome process to deliver audio-only language interpretation services to day surgery patients by adding LanguageLine to 30 bedside tablets. Now, in just a few clicks, patients and clinicians readily access live interpreters via video. “This has been instrumental in helping us improve patient experience and caregiving,” said MEETH’s project lead.

Equiva Health Relationship Management
News

Welcome to Equiva’s new blog

BLOG – As our organization has grown, we’ve identified new opportunities to support our customers in advancing their digital health, patient engagement and consumer experience initiatives. We’re pleased to introduce our new blog where we’ll share insights and perspectives on the issues, trends and topics shaping the healthcare industry.

I’d like to learn more.
Please contact me.