digital health equity

Hospital advances health equity by improving language interpretation services

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Manhattan Eye, Ear & Throat Hospital Leverages Tablets To Improve Language Interpretation Services For Pre- And Post-Operative Patients


A NYC hospital replaced a cumbersome process to deliver audio-only language interpretation services to day surgery patients by adding LanguageLine to 30 bedside tablets. Now, in just a few clicks, patients and clinicians readily access live interpreters via video. “This has been instrumental in helping us improve patient experience and caregiving,” said Kerry Donohue, MSN, RN, manager of patient experience and culture leaders at Northwell Health’s Manhattan Eye, Ear & Throat Hospital.

With the tablet-based LanguageLine offering in place, MEETH staff is now spending time previously used for landline phone set-up to focus on other priorities. “In just two touches, real-time language interpretation is available on-demand via video,” said Donohue.

Read the case study to learn more about MEETH’s challenges, solution, approach and results


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