The Next Wave of Patient Experience and Care

Health Relationship Management Platform

Equiva helps healthcare organizations create, nurture and retain long-term customer relationships by blending unique aspects of patient experience, care management and marketing to drive health improvement and financial success.

Equiva’s Health Relationship Management (HRM) platform is deployed across leading healthcare organizations to optimize outcomes.

TRUSTED BY

Far Beyond A Healthcare CRM

Strengthen relationships with existing customers, attract new patients, improve financial results, drive better outcomes

Serve your customers at care facilities, at home and on the go with Equiva’s Health Relationship Management (HRM) platform for collaborative, hyper-targeted digital health engagement.

Enhance collaboration and decision-making among consumers, patients, their loved ones, and care team members

With the Equiva platform, you move beyond traditional “patient experience delivery” and healthcare CRM software toward purposeful mobilization of intelligence-driven action.

In nearly every industry sector, customers expect to engage digitally via devices that are familiar to them. Healthcare should be no different.

Your Proven, Trusted Patient Experience Partner

With nearly a decade of patient experience innovation, a solid focus on technology-driven problem-solving, and consistent accolades for exceptional customer service, Equiva delivers results.

millions

of lives touched

thousands

of interactions per day

+500K

hours of remote engagement

800+

customers

15

languages

…improve their overall patient experience and make them more likely to recommend the organization to family or friend.
0%
of patients said the platform helped...

…them learn about their medical procedure and what to expect.

0%
of patients said the platform helped...
…improve their overall patient experience and make them more likely to recommend the organization to family or friend.

…and helped them learn about their medical procedure and what to expect

Why Health Relationship Management (HRM)?

Equiva’s HRM platform addresses the interoperability challenges of siloed data, disjointed analytics, disparate engagement solutions, and missed opportunities to drive behavior and clinical changes — both inside and outside of healthcare facilities.

1

CAPTURE AND CONVERGE DATA

Convene clinical and non-clinical data — EHRs, monitoring devices, wearables, surveys/assessments, billing systems, etc.

2

UNDERSTAND TRENDS AND OPPORTUNITIES​

Optimize the value of data by analyzing trends, applying robust analytics and gleaning insights

3

GENERATE RECOMMENDED ACTIONS​

Leverage educational and behavioral science to advise next-step actions by patients, loved ones and healthcare professionals

RESULT

Improve clinical and financial outcomes by driving objectives-based actions among all digital health consumers across the complete care continuum
Use our HRM to align individuals who consume healthcare services with those who deliver them – in a way that makes clinical, business and financial sense for your organization.

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